FAQ

FAQ – Frequently Asked Questions about Borobudur Holiday

About the Company

  • What is Borobudur Holiday?
    Borobudur Holiday is a licensed Indonesian tour operator specializing in cultural and adventure trips across Central Java, East Java, and Bali.
  • Where is Borobudur Holiday based?
    Our head office is located in Yogyakarta, close to Borobudur and Prambanan Temples.
  • Is Borobudur Holiday a legal travel company?
    Yes, we are officially registered with the Indonesian Tourism Board and operate with licensed guides and vehicles.
  • What makes Borobudur Holiday different from other tour companies?
    We focus on personalized itineraries, small group experiences, and authentic cultural encounters.

Services Offered

  • What types of tours do you provide?
    We offer day tours, multi‑day overland trips, temple visits, volcano adventures (Bromo & Ijen), and Bali extensions.
  • Do you provide private tours?
    Yes, private tours are available for families, couples, or solo travelers who prefer flexibility.
  • Are group tours available?
    We also organize group tours, ideal for cruise passengers, schools, or corporate trips.
  • Do you arrange hotel bookings?
    Yes, we can include hotel accommodation in your package or recommend trusted local hotels.
  • Do you provide airport transfers?
    Absolutely. We offer pickup and drop‑off services from airports, train stations, and cruise ports.
  • Are meals included in the tours?
  • Meals are included in some packages.
    Otherwise, we provide recommendations for local restaurants.

Booking Process

  • How can I book a tour with Borobudur Holiday?
    You can book directly through our website, by email, or via WhatsApp.
  • How far in advance should I book?
    We recommend booking at least 1–2 weeks in advance, especially during peak season.
  • Can I book last‑minute tours?
    Yes, subject to availability. Contact us directly for urgent bookings.
  • Do I need to pay a deposit?
    Most tours require a small deposit to secure your booking, with the balance payable on arrival.
  • Can I customize my itinerary?
    Yes, we specialize in tailor‑made tours based on your interests and schedule.

Payment & Policies

  • What payment methods do you accept?
    We accept credit cards, PayPal, bank transfers, and cash payments in Indonesian Rupiah.
  • Is online payment secure?
    Yes, all online transactions are processed through secure payment gateways.
  • Can I pay in foreign currency?
    Payments are processed in Indonesian Rupiah, but international cards automatically convert your currency.
  • What is your cancellation policy?
    Cancellations made 7 days before departure receive a full refund. Later cancellations may incur fees.
  • Do you provide receipts or invoices?
    Yes, official receipts and invoices are issued for every booking

How to Book the Tour

  • Step 1 – Choose Your Tour
    Browse our website and select the tour package you prefer, such as Borobudur Temple day tour, Prambanan Temple visit, Jomblang Cave adventure, Mount Bromo sunrise trip, or Ijen Crater blue fire tour.
  • Step 2 – Contact Us
    Send your booking request via our online form, WhatsApp, or email. Please include your travel dates, number of participants, and preferred pickup location (hotel, airport, or cruise port).
  • Step 3 – Confirm Availability
    Our team will check availability and send you a detailed itinerary with inclusions such as transportation, entrance tickets, guide services, and meals (if applicable).
  • Step 4 – Secure Your Booking
    To confirm your reservation, a small deposit is required. Payment can be made via credit card, PayPal, or bank transfer through our secure system.
  • Step 5 – Receive Confirmation
    Once payment is received, you’ll get an official booking confirmation and e‑voucher with all tour details.
  • Step 6 – Enjoy Your Tour
    On the scheduled day, our guide will meet you at your hotel or airport for a seamless start to your Yogyakarta, Borobudur, Prambanan, Bromo, or Ijen adventure.

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